Michael Williams Shares Expertise with HRO Today on How Organizations Are Having to Rethink Employee Experience

The 2020 pandemic reshaped the way people work, live, and relate to one another, personally and professionally. The Qualtrics 2021 Employee Experience Trends Report found employee engagement has increased 13% since the beginning of the pandemic. Michael Williams shares his insights on how the new work world has shed light on three important facts that HR leaders are having to face: connection, well-being, and feedback. As employees begin to return to the office or employers welcome hybrid models, organizations and HR leaders will have to prioritize the connection between on-site and remote employees. “You don’t have to be on the most innovative, new platform — what matters is an organizational commitment that goes from the senior leadership to the newest employees. Being consistent on those collaborative platforms is critical. It’s important to address the social distance that naturally arises when we are working remotely and get the whole organization to adopt and utilize these tools in ways that are consistent with your culture,” Williams shared.

Flexibility will remain a dominant theme in the new work world and employees will expect a hybrid model that allows them to alternate between remote and in-office work. Employers have the difficult task of operationalizing the flexibility to determine who comes in and when. Furthermore, employee well-being needs to be a priority for employers — whether that be providing work-related support, looking for signs of digital fatigue and burnout, or creating a holistic, seamless career journey for employees.

The full article is available at HRO Today.