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Pepperdine University, Graziadio School of Business and Management

Process Mapping

How to Streamline and Reengineer Business Processes

How to Design the Right Process to Deliver Value with Speed and Efficiency

An organization --any organization-- is a collection of processes. These processes are the natural business activities you perform that produce value, serve customers and generate income. Managing these processes is the key to the success of your organization.

Unfortunately, most organizations are not set up to manage processes.  As a result, inefficiency and waste become part of the system.  They rob your organization of profits, productivity and it’s competitive advantage.  But, there is a way out:

Process Mapping: Rediscover and Reinvent Your Processes

Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. Armed with a thorough understanding of the inputs, outputs and interrelationships of each process, you and your organization can:

1)       Understand how processes interact in a system

2)       Evaluate which activities add value for the customer

3)       Mobilize teams to streamline and improve processes

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